Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellation of orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that certain items are non-returnable, including perishable goods, personalized items, and products marked as final sale. Shipping costs are non-refundable unless the return is due to our error.
After we receive and inspect your return, we will process your refund. The refund will be credited to your original method of payment within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution.
If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount was applied. Gift purchases will be refunded to the original payment method.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may take additional time to process the refund.
If you've checked with your financial institution and still haven't received your refund, please contact us immediately. We will investigate the issue and work with our payment processor to resolve it as quickly as possible.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (AKST). We strive to respond to all inquiries within 24-48 hours during business days.
